Kudos and Critiques

Stoughton, WI
Inventor Professional 2019
CAS-58559-S0L4K0
Sample part template missing when trying to create an 3D PDF

Overall Rating
Communication
Professionalism

Message:



Surveyed on July 10, 2019
Support
Union Grove, WI
Vault
CAS-58815-V9N6S1
Unable to Copy Design in Vault 2019

Overall Rating
Communication
Professionalism

Message:
Great help with solving the problem
D3 Response:
We are happy to hear it!

Surveyed on July 10, 2019
Support
Richardson, TX
Autocad 2020
CAS-58811-M5J3H1
DWGs Do Not Open In LAtest Version of ACAD

Overall Rating
Communication
Professionalism

Message:
Daniel Douglas was a pleasure to work with as always. This was the first time we've done an AutoDesk Vault upgrade remotely and it went quite smooth. Always happy to work with D3!
D3 Response:
Thank you for your feedback! We try to provide you with the smoothest experience.

Surveyed on July 9, 2019
Support
Burlington, IA
Inventor HSM Pro
CAS-58605-K7X4H6
Invalid Tool Angle error on turning toolpaths.

Overall Rating
Communication
Professionalism

Message:
Support technician was quick to respond with a helpful solution to my issue, was very friendly and checked back to make sure the issue was resolved.
D3 Response:
We are thrilled to hear that! We strive to have the best support .

Surveyed on July 9, 2019
Support
Youngsville, LA
Inventor 2020
CAS-58780-F7N6G4
Is there a way to turn a .stp model into a workable sheet metal part.

Overall Rating
Communication
Professionalism

Message:



Surveyed on July 9, 2019
Support
Jordan, MN
Inventor Professional
CAS-58803-N8G2N2
Questions on file management, assemblies & parts and subassemblies

Overall Rating
Communication
Professionalism

Message:
I got what I needed when I needed it. That's as much as I can ask for. Very helpful
D3 Response:
We truly appreciate your feedback and look forward to hearing from you again.

Surveyed on July 9, 2019
Support
Menomonee Falls, WI
Inventor Professional 2019
CAS-58414-K2R9N3
Inventor - Sheet Metal Unfold Equation Causing Errors

Overall Rating
Communication
Professionalism

Message:



Surveyed on July 8, 2019
Support
Erath, LA
Autocad LT 2020
CAS-58769-N5Q6W7
Ribbon Missing

Overall Rating
Communication
Professionalism

Message:



Surveyed on July 8, 2019
Support
Sauk Centre, MN
Network Licensing
CAS-58653-P7P7S9
Wanting to monitor network licenses

Overall Rating
Communication
Professionalism

Message:
Issue was resolved quickly and professionally!
D3 Response:
This is what we are here for! Thank you for leaning on D3!

Surveyed on July 8, 2019
Support
Kendallville, IN
Inventor 2020
CAS-58701-S0G2P7
When you double click on a project file it goes to the default project file.

Overall Rating
Communication
Professionalism

Message:
My issue wasn't with Autodesk Inventor it was a windows trust issue but my technician was able to help identify the problem and help our IT department get the issue resolved. Great support throughout the entire process. Again, the issue I was having wasn't with Inventor so Michael couldn't fix the issue I was having. Our IT department needed to establish trust between my workstation and the server to resolve the issue. The issue I was having wasn't actually with Inventor but was with Windows. He helped sent our IT support in the right direction to get the issue resolved though.
D3 Response:
We are happy to hear that you were able to resolve your issues. Our great support staff is always willing to help.

Surveyed on July 8, 2019
Support